FAQ

My order has not arrived / wrong products arrived

  • If your order has not arrived in over a month let us know, and we will ship the products again (shipping fees may apply)
  • Please note that Chargebacks or Refunds are strictly not accepted and will damage our small business. We are always willing to find the best solution for our customers!
  • If you have received the wrong products or a product is missing in your order, kindly send us an email and we will ship the correct goods asap!

I wrote the wrong address

If your order has not been fulfilled/shipped yet, you are able to add items to your order and change or correct your address. Contact us asap! hellonyukne@gmail.com

After your order has been shipped, we are not responsible for lost or stolen packages. The same applies if you have written the wrong address

I want to add more items to my order!

If your order has not been fulfilled/shipped yet, you are still able to add items to your order :) No need to pay for shipping twice!

Contact us: hellonyukne@gmail.com

Contact form

Do not hesitate to contact us! We try to respond within 24 hours

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