Frequently Asked Questions
Shipping
- Shipping from Toronto, Canada
- Worldwide shipping available!
- Orders will be shipped within one week after confirmation
- Estimated time of delivery is around 2 weeks after shipping (depending on the country)
- We recommend choosing Tracked Shipping for international orders.
My order has not arrived / wrong products arrived
- If your order has not arrived in over a month let us know, and we will ship the products again (shipping fees may apply)
- Please note that Chargebacks or Refunds are strictly not accepted and will damage our small business. We are always willing to find the best solution for our customers!
- If you have received the wrong products or a product is missing in your order, kindly send us an email and we will ship the correct goods asap!
I wrote the wrong address
If your order has not been fulfilled/shipped yet, you are able to add items to your order and change or correct your address. Contact us asap! hellonyukne@gmail.com
After your order has been shipped, we are not responsible for lost or stolen packages. The same applies if you have written the wrong address
I want to add more items to my order!
If your order has not been fulfilled/shipped yet, you are still able to add items to your order :) No need to pay for shipping twice!
Contact us: hellonyukne@gmail.com
Policies / Refunds
- If you chose Standard Shipping please note that I wont be able to help you with your order status, It will be up to the shipping carrier.
- Refunds are not accepted as we are just a small business.
- We are not responsible for lost or stolen packages. Same applies if you have written a wrong address.
- If your order has not arrived in over a month let us know and we will ship the products again (shipping fees may apply)
U.S. Tariffs
U.S. customers should not be affected by tariffs